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Topic forum: Unhappy Customers
Click on the 'Add a new topic' below and type in your answers to the following:
Identify a situation you have witnessed then complete a minimum of two questions below.
Select and complete a minimum of two questions below.
- Where should you talk to the upset customer?
- What do you do if you don’t have the authority to resolve the situation?
- How would you turn the complaint into a compliment?
Then copy, complete and upload the table below.
Using Professional Language
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Sloppy |
Professional |
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1 “He’s still out to lunch.” |
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2 “She’s not here. Why don’t you call back later.” |
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3 “You have to call Mr Lee about that.” |
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4 “I’ll have her call you.” |
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5 “I’m sorry you had to wait.” |
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6 “I’ll call you back as soon as possible.” |
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7 “What is your complaint?” |
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8 “Yeah, I’ll have someone send that to you.” |
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9 “Who are you?” |
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10 “Go ahead and call the Manager. I’ve had it!” |
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