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Password Reset Services

NMIT provides a self-service option enabling students and staff to reset their NMIT computer account without requiring assistance from our IT ServiceDesk.

In order to use this service you must first register a set of password security questions. We recommend you do this as soon as you have successfully logged in on a campus PC for the first time or activated your computer account online - and before you forget your password.

If you have forgotten you password, but have not registered your password security questions, then you must contact the IT ServiceDesk - see details at the bottom of this page.

Potential problems using the password reset service

Distance Students

Have you activated your NMIT login account yet? New students must either login on an NMIT campus computer OR activate your NMIT login account on this Activate Your Computer Account page before you try to login to any NMIT services. If you studied with NMIT last semester or last year, you don't need to do this.

Special users

Special users are people who aren't students or staff members but have been provided login access to NMIT Online for community or project work. Special users cannot use the self-service password reset service - contact the Flexible Learning Team for assistance.

All staff and students

  1. Have you registered your password security questions using the Password Registration Portal?
  2. Are you following the password format rules?

Just can't get it to work?

Please contact the IT ServiceDesk if you have any problems you can't resolve:

  • helpdesk@nmit.ac.nz or phone 0800 POLYIT (0800 765 948) or visit the ITS ServiceDesk in the Nelson LLC
  • 0800 POLYIT Available 8am to 8pm weekdays AND 2pm-6pm Sunday (Term period only)
  • Visit the Library Learning Centre 8am to 6pm weekdays only or email helpdesk@nmit.ac.nz 8am to 5pm weekdays.